PRODUCTS AND EMBROIDERY
- Where Are Māk•a•boo Products Made?
- Māk•a•boo purchases the highest quality baby gifts we can find, from all over the world. We embroider them on-site at our St. Louis, MO facility and ship them across the country. You can learn more about where each of our brands' goods are manufactured in the section on Our Brands.
- Where Does Māk•a•boo Get Its Icons?
- Māk•a•boo hires designers to create each adorable icon in our exclusive collection. These designs are one-of-a-kind — you won't find them anywhere else! We add new icons every few months, so there's always something fun and new to make each gift as special as the person its being given to.
- What If I Made A Spelling Error On My Gift?
- Please contact us as soon as you realize you've made a spelling error of any kind. If your order has already been completed, we will work with you to correct the error. We want you to be happy with every Māk•a•boo!
- How Many Font Choices Do I Have?
- Depending on the fabric type of your gift, you'll have anywhere from two to ten font choices. On thicker fabrics like chenille, we limit the choices to thicker fonts that will stand out on the fabric, while on very fine fabrics like pima cotton we limit choices to delicate fonts that don't run the risk of tearing the clothing.
- Does Māk•a•boo Do Monograms?
- Māk•a•boo hopes to add monograms to its embroidery options very soon! For now, we recommend selecting the "One Text Line" option when you choose a layout for your gift, then entering one, two or three letters to create your own monogram.
- How do I redeem my Groupon?
- Groupons are good for up to one year from the date of purchase. They are for one-time use only, cannot be combined with any other discount or promotion codes, and do not apply to shipping and handling fees or taxes. To redeem your Groupon, simply enter your nine-digit redemption code in the Promo Code field in the Payment Section of the cart. You will see the discount applied immediately.
ORDER COMPLETION & SHIPPING
- What Credit Cards Does Māk•a•boo Accept?
- We accept Visa, Mastercard, American Express and Discover. We can accept cards from any country.
- Where Does Māk•a•boo Ship?
- Māk•a•boo can ship anywhere that the United States Postal Service ships, including international addresses, PO boxes and military bases. If you have trouble placing an order to a specific address on the site, please call us at 314-553-9555 and we’ll be happy to assist you.
- How Long Does It Take To Receive An Order?
- Māk•a•boo ships most orders from its St. Louis, MO facility. Non-rush orders take 5-7 days to be sewn and shipped. Once your order is shipped you will receive a shipping confirmation email with package tracking details. Any item marked Special Order ships directly from the maker. Please note that MJK Knits items usually take 4-6 weeks for delivery.
| Orders normally arrive 2-4 business days from ship date. Please note that this time period is not guaranteed by the Postal Service. Deliveries to Alaska, Hawaii, Guam, Puerto Rico, Northern Mariana Islands, APO, and FPO will take longer. |
| Adding Makaboo RUSH for an additional $7 means that Makaboo will sew and ship your order the next business day. Orders normally arrive 1-2 business days from ship date to most locations. If your order must arrive by a certain date, please email us at info@makaboo.com or call us at 314-553-9555 to make sure we can accommodate you - we'll do our best! |
| Orders normally arrive 6-10 business days from ship date. |
| For certain international addresses, you can select Makaboo RUSH for an additional $7. Makaboo will sew and ship your order via USPS Express International the next business day. Please note that this option is only available to certain countries. If you are shipping to a country that is not offered, this choice will not appear. Orders to participating countries normally arrive in 4-8 business days. If your order must arrive by a certain date, please email us at info@makaboo.com or call us at 314-553-9555 to make sure we can accommodate you – we'll do our best! |
- Can I have my order rushed to receive it as soon as possible?
- Of course! If you select the “RUSH” option when you select your shipping choice, for an additional $7 Māk•a•boo will push your order to the top of the queue and will be sewn and shipped the next business day, then shipped USPS Express Mail, where it will arrive within 1-2 business days. Please note that any item marked Special Order is not eligible for RUSH ordering. For more details, email us at info@makaboo.com or call us at 314-553-9555.
- What Are My Shipping Options and Costs?
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Māk•a•boo ships from its St. Louis, MO facility. Non-rush orders take 5-7 business days to be sewn and shipped. Once your order is shipped you will receive a shipping confirmation email with package tracking details.
Standard Shipping Within Continental US
Māk•a•boo’s standard shipping is USPS Priority Mail, USPS First Class Mail, and USPS Parcel Post depending on the weight and size of your package. All services cost $7 per shipment for orders shipping within the contiguous United States. Packages normally arrive 2-4 business days from ship date. Please note that this time period is not guaranteed by the Postal Service. Additional delivery surcharges may apply for Special Order items that ship directly from the maker.
Standard Shipping to Alaska, Hawaii, Guam, Puerto Rico, Northern Mariana Islands, APOs, and FPOs
Standard Shipping to Alaska, Hawaii, Guam, Puerto Rico, Northern Mariana Islands, APO, and FPO is provided via USPS Priority Mail, USPS First Class Mail, and USPS Parcel Post and costs are based on location and service. Please note these shipments will take longer to arrive.
Standard Shipping to International Destinations
Māk•a•boo can ship anywhere that the United States Postal Service ships, and shipping costs are based on package destination. We use USPS Priority Mail International, and orders typically arrive within 6-10 business days. Shipping costs are based on package destination. If you would like to have an international order rush shipped, please email us at info@makaboo.com or call us at 314-553-9555
Rush Order w/ USPS Express Mail
Makaboo offers RUSH service and expedited shipping to some international destinations via USPS Express International service. Shipping costs are based on package destination, and orders typically take 4-8 business days to arrive. If USPS does not offer Express Shipping to your destination, the site will not list it as an option in the card.
RUSH Order w/ USPS Express International to Some International Destinations
For certain international addresses, you can select Makaboo RUSH for an additional $7. Makaboo will sew and ship your order via USPS Express International the next business day. Please note that this option is only available to certain countries. If you are shipping to a country that is not offered, this choice will not appear. Orders to participating countries normally arrive in 4-8 business days. If your order must arrive by a certain date, please email us at info@makaboo.com or call us at 314-553-9555 to make sure we can accommodate you – we'll do our best!
Free Standard Shipping on Orders Over $100
Māk•a•boo offers free standard shipping for orders over $100 shipping to a single domestic location within the 48 contiguous states. For orders over $100 shipping to multiple domestic locations, the first shipment in the cart will ship for free. Free shipping does not apply to expedited orders, RUSH orders, orders shipped internationally, or orders shipped to US territories outside the 48 contiguous states. Please note: any item marked Special Order is not eligible for free shipping offers.
- Do I Have To Pay Sales Tax?
- Māk•a•boo must charge Missouri sales tax to all orders being shipped to a destination in the state of Missouri, where we operate. If your order is being shipped to another state, you will not be charged sales tax.
- Does Makaboo Offer Free Shipping?
- Māk•a•boo offers free standard shipping for orders over $100 shipping to a single domestic location within the 48 contiguous states. For orders over $100 shipping to multiple domestic locations, the first shipment in the cart will ship for free. Free shipping does not apply to expedited orders, RUSH orders, orders shipped internationally, or orders shipped to US territories outside the 48 contiguous states. Please note: any item marked Special Order is not eligible for free shipping offers.
MĀK•A•BOO'S STOREFRONT
- I Live In St. Louis — What Are Māk•a•boo's Storefont Hours?
- Māk•a•boo's storefront is located at 609 N. 13th Street, St. Louis MO 63103. We are open Monday – Friday, 9am to 6pm, and some Saturdays. We encourage you to contact us if you'd like to schedule a visit to our store and production facility.
- I Live In St. Louis — Can I Pick Up My Order?
- Yes! Just select the “Pick up at Māk•a•boo’s St. Louis location” option when you are choosing your shipping method. Please note: any item marked Special Order is not eligible for St. Louis Pick-up.
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